Annual Report 2020

Dairy Farm is a leading retailer in Asia. Millions of customers trust us to bring quality, service and value to their shopping experience every single day

Our Goal:

“
To give our customers across Asia a store they TRUST, delivering QUALITY, SERVICE and VALUE.”
Introduction

Dairy Farm At-a-Glance

Operating in 12 Asian markets and territories with over 9,997 retail outlets
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Highlights

Multi-year transformation programme helped the business adopt to the rapidly changing environment
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Business Review

Leveraging scale and developing an improved customer position across all banners and markets

Food

Health and Beauty

Home Furnishings

Restaurants

Other Associates

Financial Review

2020 was a challenging year for Dairy Farm, with the COVID-19 pandemic impacting the Group’s operations and, as a result, its financial results
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Sustainable Transformation

Building a sustainable long-term business which serves the communities around us
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